Refund policy

Return, Exchange & Refund Policy – URBAN FUNDA

At URBAN FUNDA, every piece is designed to express your mood with precision. To maintain quality and fairness, we follow a structured return and exchange policy.


Exchange Policy (Size & Fit Issues)

We offer a 7-day exchange window from the date of delivery for size or fit-related concerns.

To request an exchange, email us at urbanfundaa@gmail.com with your Order ID and issue details.

Exchange Process:

  • Free doorstep pickup will be arranged (where serviceable)
  • If pickup is unavailable, customers may self-ship the product
  • Replacement will be shipped after we receive and verify the product
  • Exchange is allowed for the same or another product of equal value

Exchange Eligibility

Your exchange request will be accepted only if:

  • Requested within 7 days of delivery
  • Product is unused, unwashed, and in original condition
  • All tags, labels, and packaging are intact
  • It is the first exchange request for that order

Non-Eligible Items

  • Customized or personalized products
  • Products showing signs of use, damage, or wear

Return & Refund Policy

URBAN FUNDA follows a strict no-return policy. Refunds are issued only in rare cases such as:

  • Damaged product
  • Incorrect item delivered

To request a refund:

  • Email us at urbanfundaa@gmail.com within 72 hours of delivery
  • Share order details along with clear images of the issue

If approved:

  • Refund will be processed to the original payment method within 4–7 business days
  • Shipping and COD charges are non-refundable

COD Orders

  • Refunds are not applicable for Cash on Delivery (COD) orders
  • Only exchange or replacement is allowed

Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, orders cannot be cancelled or modified

To cancel, email us at urbanfundaa@gmail.com with your Order ID.


Order Cancellation by URBAN FUNDA

We reserve the right to cancel any order at our discretion. In such cases, customers will be notified and offered a full refund or the option to place a new order.


Contact Us

For any queries or support:
📧 urbanfundaa@gmail.com