Refund policy

Return, Exchange & Refund Policy – URBAN FUNDA

At URBAN FUNDA, every piece is designed to express your mood with precision. To maintain quality and fairness, we follow a structured return and exchange policy.

Exchange Policy (Size & Fit Issues)

We offer a 7-day exchange window from the date of delivery for size or fit-related concerns.

To request an exchange, email us at urbanfundaa@gmail.com with your Order ID and issue details.

Exchange Process:

Free doorstep pickup will be arranged (where serviceable)
If pickup is unavailable, customers may self-ship the product
Replacement will be shipped after we receive and verify the product
Exchange is allowed for the same or another product of equal value

Exchange Eligibility

Your exchange request will be accepted only if:

Requested within 7 days of delivery
Product is unused, unwashed, and in original condition
All tags, labels, and packaging are intact
It is the first exchange request for that order

Non-Eligible Items

Customized or personalized products
Products showing signs of use, damage, or wear

Return & Refund Policy

URBAN FUNDA follows a strict no-return policy. Refunds are issued only in rare cases such as:

Damaged product
Incorrect item delivered

To request a refund:

Email us at urbanfundaa@gmail.com within 72 hours of delivery
Share order details along with clear images of the issue

If approved:

Refund will be processed to the original payment method within 4–7 business days
Shipping and COD charges are non-refundable

COD Orders

Refunds are not applicable for Cash on Delivery (COD) orders
Only exchange or replacement is allowed

Order Cancellation

Orders can be cancelled only before dispatch
Once shipped, orders cannot be cancelled or modified

To cancel, email us at urbanfundaa@gmail.com with your Order ID.

Order Cancellation by URBAN FUNDA

We reserve the right to cancel any order at our discretion. In such cases, customers will be notified and offered a full refund or the option to place a new order.